The final refund period varies per payment method, but you should receive your money back within 15 working days after you have sent your return. We need 10 working days for your return + a maximum of 5 working days for payment.
Per payment method How quickly you get your money back varies per payment method. Always count 10 working days for processing your return + the days listed below:
iDEAL / transfer yourself: 3 working days Credit card:5 working days (the money will then be back on your credit card)
Refund after cancellation We will refund you once we have processed the cancellation. How quickly you receive the money depends on your payment method.
Failed orders Do you receive a message that the order or payment has failed, but money has been debited? Then we will pay you back. How quickly you receive the money depends on the reason and your payment method.
Paid too much or by mistake If you paid too much, we will automatically refund you. How quickly you receive the money varies by reason.
